Conditions of Sales

Welcome on Fluidbay, an on-line store about hydraulics. 

We are sure that your purchase experience will be positive, as it is for our regular customers.

Below you'll find all the necessary informations to complete your purchase.

 

Customer Service
Our company gives a customer service in all stages of the purchase: creation and customization, order procedure, receipt of goods, use of the product, shipping and return. For any other information or dubt, please contact us at the address more comfortable for you:

  • email: info@fluidbay.com
  • tel: +39 039.9467613

 

Product customization
Fluidbay allows you to choose between two options:

  • a range of power packs standard, tested and ready for use, among which you can choose according to your needs. In the case of special request, or if you are uncertain about which model to choose for the application you need, our customer service team is at your disposal to advise you the best solution;
  • a selection of our spare parts.

 

Price
If you decide to confirm your order, you can make the payment using Paypal or credit cards (Mastercard, Visa, Maestro, American Express, Aurora).
The fees provided by your banking system will apply at each payment.
Product prices are expressed in euro and are VAT exempt according to Italian flat rate scheme (Italian Lex 190/2014, art. 1, sub.54/89 - Regime forfetario). Purchaces on Fluidbay does not constitute intra-UE transfer, in accordance with Italian Decree Law n. 331/93, art. 41, paragraph 2. 

The company reserves the right to change prices at any time, as a result of market changes or typing errors. 

 

Shipping
For EU Contries, you can get a shipping estimation in the "Shopping cart" area. They depend on the value of the goods, weight and address, and they include the cost of packaging. These charges are clearly indicated in the summary of the order, showed before you confirm it. Shipments are sent by courier to an agreement with our company to the shipping address, filled by the customer during the order. 

For extra EU Contries, please contact us for a free shipping quote.

Upon delivery of the goods by courier, you are required to check the conformity of the products with the information given in the invoice and in the bulletin of the carrier's delivery, and the integrity of the packaging. The existence of damage or the mismatch in the number of packages must be immediately reported to the carrier by means of a note on the delivery note. In case of failure to object, customer accepts the delivered goods. The transport risks are insured.

 

Customs fees
Delivery of the products shall be agreed FCA (Incoterms 2010), seller's plant. Any customs fees will be charged to the buyer directly by the courier and to him due upon delivery of the goods.

 

Contract
The purchase contract is deemed completed at the time when the company is aware of the order.

 

Delivery time
The products will be delivered within max 14 working days after order confirmation. The delivery may be delayed up to a maximum of 20 working days from the order in the case of complex products or special customizations.

In case of delay in delivery, you will be promptly notified by our staff at one of the addresses that you provided at your registration.

 

Right of withdrawal
Without penalty and without obligation to justify your decision, you have the right to terminate the contract upon confirmation and up to 14 calendar days from receipt of goods to the address you provided during your registration.
The date stated on the delivery note makes full proof of receipt.
To exercise withdrawal, enter the site section My Account – Orders” within the above mentioned dead line, look for the orders you want to return, and select “Return Item(s)”. Then fill the whole form and send it. The option “Return Item(s)” is avalaible only if the order is complete and for the period in which the return is allowed.
Withim the same deadline, you'll have to return the goods to our supplier headquarters (Hydronit Srl, via Pastrengo 62, 20814 Varedo, Italia), according to the following conditions:

  • intact;
  • not used;
  • not damaged;
  • packed in its original packaging and properly sealed;
  • accompanied by the delivery document.


The packaging and the cost of shipping for the return are at your expense. The return of the goods shall be deemed completed on delivery to the post office or to the courier.

Following the withdrawal and after our company has received the goods and verified their integrity, Hydronit takes on to refund you the price paid and the delivery costs within 14 working days from the withdrawal comunication.
Belong to you, however, the packaging and the cost of returning the goods to our company.
A return partial match partial repayments.

 

Warranty
Fluidbay guarantees the compliance of its products, meaning that the products are free from defects in materials and/or workmanship and which comply with the catalog specifications (our supplier catalogs are available at  www.hydronit.com)

On its products, our company guarantees the conformity with the terms and conditions of the Italian Consumer Code. The warranty expires whenever the products: have been assembled or used incorrectly, without the due diligence and not in accordance with the intended use; if they have received insufficient maintenance; have been modified or repaired without the permission of the seller; in the absence of the delivery note.

You may report any lack of conformity of the product within 60 days from the date of receipt of goods. The company is not liable for any lack of conformity of the product due to normal wear of those parts which, by their nature, are subject to rapid and continuous wear.

 

Warranty return
For warranty service on our products, you can contact our Customer Service by calling us by phone or by email at info@fluidbay.com. 

Our operators will help you to solve the problem with the purchased product and, if necessary, will guide you to quickly return the goods to our company.
Verified the conditions of the guarantee, the company will repair or replace the product within a reasonable time, shouldering all your costs: the returning and the new product delivery. In the impossibility of replacing, Hydronit will refund the full price paid, including delivery charges, within 14 working days from the date on which the company has verified the existence of the right of guarantee.

 

Technical data, drawings, documents relating to the product
Technical data and illustrations resulting from the on-line catalog are indicative. Fluidbay reserves the right to make its own products, at any time, as it considers appropriate, giving you notice if they relate to your product.
By purchasing our products, you explicitly agree not to use, for reasons other than those provided in the purchase contract, drawings and technical information, which remain property of the company and that you can not deliver to third parties or reproduced without a company written permission.

 

Responsibility of the seller
Fluidbay is esclusively responsible for the proper operation of its products, according to the characteristics and the performances expressly specified. 

However, the company does not assume liability for any malfunction of equipment or systems made by you or by any third part with components of its production.

In any case, apart from the cases laid down by mandatory and binding regulations relating to the liability of the supplier, and except as provided by italian Civil Code art. 1229, you can not claim compensation for direct or indirect damages, lost profits or loss of production. Besides you can not expect in compensation amounts exceeding the value of the supplied goods.

 

Major Force
For due to major force or in unforeseeable circumstances, Fluidbay is not responsible for any delay or failure to delivery. In addition, the company reserves the right to terminate the whole or part of the contract, suspend or postpone its execution.

 

Law Applicable
These General Terms and Conditions of sales are governed by Italian Law and, in particular, by Italian Legislative Decree 206/2005 on distance contracts and by Italian Legislative Decree 70/2003 for matters relating to the ecommerce. For any other aspect of the contract, the Rome Convention (1980) on the contractual obligations is applicable.

The invalidity of individual provisions of the contract and conditions of sale shall not imply the invalidity of the whole contract or conditions of sale.
The company expressly excludes the applicability of the Vienna Convention (1980) on the International Sale of Goods.


Competent Court
For any dispute concerning the contract or the terms and conditions of sale, the Court of Monza (Italy) is the compent jurisdiction. 

Pursuant to and for the purposes set out in Articles 1341 and 1342 of the Italian Civil Code, the customer declares to have carefully read, understood and specifically accept all the terms of the General Conditions of Sale of Hydronit Srl.