Shipping & Returns

Shipping
Shipping charges are automatically calculated at the end of the product configuration. They depend on the value of the goods, its weight and the place of delivery, and are inclusive of the costs of packaging. These charges are clearly indicated in the summary of the order, showed before you confirm. Shipments are sent by courier to an agreement with our company.

 

Customs fees
Delivery of the products shall be agreed FCA (Incoterms 2010), seller's plant. Any customs fees will be charged to the buyer directly by the courier and to him due upon delivery of the goods.

Right of withdrawal
Without penalty and without obligation to justify your decision, you have the right to terminate the contract upon confirmation and up to 14 calendar days from receipt of goods to the address you provided during your registration.
The date stated on the delivery note makes full proof of receipt.
To exercise withdrawal, enter the site section My Account – Orders” within the above mentioned dead line, look for the orders you want to return, and select “Return Item(s)”. Then fill the whole form and send it. The option “Return Item(s)” is avalaible only if the order is complete and for the period in which the return is allowed.
Withim the same deadline, you'll have to return the goods to our supplier headquarters (Hydronit Srl, via Pastrengo 62, 20814 Varedo, Italia), according to the following conditions:

  • intact;
  • not used;
  • not damaged;
  • packed in its original packaging and properly sealed;
  • accompanied by the delivery document.


The packaging and the cost of shipping for the return are at your expense. The return of the goods shall be deemed completed on delivery to the post office or to the courier.

Following the withdrawal and after our company has received the goods and verified their integrity, Hydronit takes on to refund you the price paid and the delivery costs within 14 working days from the withdrawal comunication.
Belong to you, however, the packaging and the cost of returning the goods to our company.
A return partial match partial repayments.