Deliveries and returns
Welcome to FluidBay, the online shop dedicated to hydraulics.
Shipment
Shipping costs are estimated in the "Cart" area. They depend on the value of the goods, their weight and the place of delivery, and include packing costs. These expenses are clearly indicated in the summary of the order. Shipments are made by express courier organized by our company and sent to the shipping address filled out by the customer during the order.
For non-EU countries, please contact us for a free quote.
At the time of delivery of the goods by the courier, you are required to check the correspondence of the products with what is indicated in the accompanying invoice and in the delivery note of the carrier, and the integrity of the packaging. The existence of any damage or the mismatch of the number of packages, must be immediately contested. In case of no dispute, the customer accepts the delivered goods.
Delivery time
The available products will be shipped within 14 working days from the order confirmation. Delivery may be delayed, up to a maximum of 20 working days from the order, in case of products of particular production complexity or special customizations. In case of delay in delivery, you will be promptly notified by our staff to one of the contact details that you provided at the time of registration.
Custom fees
The delivery of the products is understood as agreed FCA (Incoterms 2020), Seller’s establishment. Any customs charges will be charged to the buyer directly by the freight forwarder and due to him upon delivery of the goods.
Contract
The purchase contract is considered completed when the company becomes aware of the order.
Right of withdrawal
Without any penalty and without the obligation to justify your decision, you have the right to withdraw from the contract up to 14 calendar days from the receipt of the goods at the address you provided us at the time of registration. It makes full proof of the receipt the date brought back on the delivery note.
To exercise the right of withdrawal, enter the "Profile - Orders" section within the above term, search for the order you want to return and select the "Returned Item" button. Then fill in all parts of the form and send it. The button can only be viewed when the order is in the "completed" phase and for the period in which the return is allowed. Within the same period, you must return the goods to the headquarters of Hydronit Srl, via Pastrengo 62, 20814 Varedo, Italy, in the following conditions:
- intacted;
- not used;
- not damaged;
- packed in its original packaging and duly sealed;
- accompanied by a copy of the delivery note.